5 May 2020

The message over the past few weeks has been clear: 'Stay home, protect the NHS, save lives'. People who are 70 and over, or those with an underlying health condition, are at increased risk from COVID-19 and are strongly advised by the Government to protect themselves.

Unfortunately, however hard we may try, the complications of life continue, and some people suffer serious illness or disability which may be totally unrelated to the current pandemic. For them, hospital admission may be unavoidable. What would once have been considered a serious situation may consequently seem much more worrying at the current time.

At Grace, an increasing percentage of our cases now relate to helping families who need advice regarding a family member who has been admitted to hospital. Here are some of their thoughts on the issues our clients are facing and how we work to make a difference:

What are the differences with hospital admissions?

  • Patients are generally only being admitted if absolutely essential and restrictions have been placed on visiting anyone in hospital, which can increase anxiety for all involved.

If I can't visit, what can I do?

  • It is important to establish the best way to communicate with the hospital in order to keep in touch with all developments.

I hear that the NHS is dealing with hospital discharge?

  • Yes. Under new emergency guidelines, patients must currently be discharged as soon as it is clinically safe. Most people are discharged home, some with care packages funded by the NHS. A small percentage who are unable to return home, are found a suitable rehabilitation bed or a care home.

If this is all being sorted by the NHS, what more can I do to help?

  • As the NHS is unlikely to be able to offer you your preferred choice of care at the moment and, as following the period to support your recovery any care required is likely to be means-tested, it makes sense to consider the best possible care options and the most appropriate providers of care for the longer term.

How can a Grace Care Adviser help with all of this?

Your listening ear

Each of our clients benefits from the services of their own dedicated Care Adviser. Grace Care Advisers have many years of experience providing advice about care, with many coming from a nursing or care background. Your dedicated Care Adviser is here to listen to you and to understand your situation, what you are going through and the challenges you are facing.

They will support you through these difficult times, providing you with a listening ear, empathy and practical advice and guidance on the best steps to take, ensuring that you are not alone.

Your expert support

Your Care Adviser has expert knowledge of the care system and up to the minute information on emergency processes. They can explain:

  • How to communicate most effectively with the hospital
  • The hospital discharge process – as it was and how it has changed during the pandemic
  • Care options
  • How to find the best providers of care

They will provide guidance on any helpful areas relating to care, such as:

  • Assessment processes
  • The most appropriate next steps for your particular circumstances
  • Funding care and statutory allowances
  • Other support services that may be helpful to you or your relative

Your detailed plan

Your Care Adviser will focus entirely on your situation and will work for the best outcome for the person needing care.

Where the Grace Care Search service is chosen, your Care Adviser will carry out personalised research into the most appropriate high-quality care specific to your situation. This could, for example, mean researching high quality, local care homes with a good rehabilitation ethos or researching equipment not provided by the statutory services should a return home be possible, along with the details of the most suitable providers of vital care at home.

If your relative needs care, you do not have to worry alone. Call Grace on 01483 203066 to discuss how we can help.


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